Return & Exchange Policy

Return Policy for Domestic Orders

We accept returns within 3 days of the delivery date.
Refunds are issued to your original payment method or in the form of online credit. Refunds cannot be returned to alternate cards or different forms of payment.
Returns must be received in new condition; unworn and unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains may be subject to refusal.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Final Sale items cannot be returned, refunded or exchanged.
Claims for damaged goods or any packaging errors need to be e-mailed to us within 24 hours of delivery – info@queenmalkia.com

Exchange Policy for Domestic Orders

Exchange request must be made within 3 days of the delivery date.
Please note that customers are responsible for shipping fees to sent the exchange back to QueenMalkia.
Your exchange will be processed within 5 days of receiving your package. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

*Please note that there are no REFUNDS or EXCHANGES on International Orders